* Imutest products are dispatched directly from our supplier and will incur a delivery charge. Delivery will be calculated automatically depending on how many test kits are ordered and your preference of delivery options.

Further Information

Basic Delivery:

Delivery may take up to 7 working days including picking and dispatch. However we do aim to have your item dispatched within one day of placing your order.

Express Delivery:

All deliveries (excluding mattresses) can be upgraded to our 48 hour working day delivery service for only £2.50. Orders received after 1pm will be dispatched the following working day. 

Next Working Day Delivery:

All deliveries (excluding deliveries to Scottish Highlands and Islands) can be upgraded to our Next Working Day delivery service for only £7.00. Orders received after 12 noon will be dispatched the following working day. 

General Delivery Information

At present, we do not deliver outside the UK and Ireland. 

Our couriers require a signature for the delivery. If nobody is in they will leave a card for you to request another delivery, or you can collect your item from one of their depots. Should you require assistance with your delivery please call us on 0800 169 6685.

Delivery of made-to-order mattresses is free to mainland UK and can take up to 28 working days. Calling us on 0800 169 6685 for more information.

If we receive incorrect billing or credit card account information, the processing and subsequent dispatch of your order can be delayed. Once your credit card has been approved, your order will be dispatched by the method that you have chosen.  We must have a complete address to guarantee delivery.

All goods are subject to availability. In the unlikely event that we are unable to supply your goods, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time.

In the event of any goods being delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

We want you to be entirely satisfied with every purchase made from Allersafe.co.uk and are proud of the quality, range and service we offer. If you have any queries regarding an order you wish to place, or an existing order, please give us a call on 0800 169 6685 (or 0044 28 7032 5358 from ROI).  We'll be happy to help.

Returns Policy

If you are not happy with your purchase for any reason you can return it to us. Returns must be unused, free from defects and returned in their original packaging.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any item purchased from Allersafe, for a full refund. Order cancellations must be made by e-mail, quoting your order number, within 7 working days of the day after you have received the goods.

If your order has already been processed, you will have to return the order to our distribution centre.

Due to hygiene reasons, we are unable to accept back any pillow, quilt, mattress protector or accompanying accessories that have been removed from the inner plastic packaging, unless the product is faulty. Mattresses are made to order, and so are non-returnable.

Once we have received any returned items and checked them, we will refund the cost of the item(s) via the original payment method. If you opted for express delivery when placing your order this is non refundable.

Returns Procedure

Please contact us via e-mail within 7 working days of the day after you received the goods. We will need to know your order reference and the date you placed the order. If a package is returned without a reference number, we cannot guarantee a prompt refund.

The order reference should be included with the package and posted back to our distribution centre at the following address:

Returns Department

Allersafe
Strand House
Loughanhill Business Park
Gateside Road
Coleraine
BT52 2NR

For your convenience a return label will have been included with the original package. Simply affix this to the parcel being returned.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• The cost of returning the item to us is your responsibility.

• The parcel can take up to 7 working days to be returned to our distribution centre, unless sent via special delivery.

If the item you received is faulty, please contact us on 0800 169 6685 or by e-mail, quoting your order reference, your name and address, details of the product and fault and whether you require a refund or replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Your statutory rights are not affected.