What is SagePay (formerly known as Protx)

Sage Pay is a payment service provider who process payments on our behalf while making sure that your transaction details are kept secure throughout the transaction process. At no time do Allersafe know or hold your credit card details. These are securely held by SagePay, who deal directly with your credit card company or bank.

Merchant Best Practice

SagePay only provides transaction services to companies who have been approved to accept credit card details from their merchant bank. They closely monitor merchants to ensure that they continue to follow best practice guidelines for online trading. SagePay take any complaints made against merchants who use their services very seriously and will withdraw their services if a merchant fails to provide adequate customer service.

How do I know my details are secure?

SagePay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard.

If you have processed your order online using the SagePay payment pages, please locate and click on the padlock image (which can be found on our payment pages) to confirm that your details are collected in a secure environment. The padlock is located in a different area of the payment page screen depending on the internet browser you are using.  It can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

Once you have entered your card details, SagePay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.