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Delivery & Returns

Delivery & Returns

Option                          

Cost Delivery information
Basic Delivery on orders over £20* FREE

Within 3-7 working days*      

UK & Ireland

Basic Delivery on orders under £20* £3.95

Within 3-7 working days*

UK & Ireland

Express Delivery*
£4.95

Within 2-3 working days

UK & Ireland

Next Working Day Delivery* £6.99

Dispatched on the day of order, if placed by 12 noon

UK & Ireland

Jersey £10.00

Up to 10 working days

*Exclusions apply for these delivery options, including items such as beds and mattresses delivered direct to you from our suppliers. Please refer to the individual product pages for delivery lead times.

Deliveries to Scottish Highlands & Islands may take longer. We currently do not deliver outside the UK and Ireland.

Please note:

Our parcels are delivered by Royal Mail or by our courier company DPD. If DPD attempt to deliver your order and for any reason should you not be home when they call, DPD will deliver the parcel to your closest neighbour. DPD will capture the neighbour’s signature as proof of delivery along with details of the neighbour's address, together with their GPS co-ordinates. A calling card will be left for you stating exactly where your parcel has been delivered. If for any reason you do not want the parcel to be left with a neighbour or a specific neighbour please inform a member of our Customer Services team on 0800 121 4110 at the time of placing your order or if placing online please make a note in the comment box when making your purchase.

Delivery of made-to-order beds, sofa beds, headboards and mattresses is free to mainland UK and can take up to 28 working days depending on the brand. Delivery of these aforementioned items may be available to Northern Ireland, Channel Islands, Highlands and Islands with a delivery surcharge. Further information and exact delivery times can be found on the product page of each bed or mattress, or by calling us on 0800 169 6685.

Imutest products are dispatched directly from our supplier and will incur a delivery charge. Delivery will be calculated automatically depending on how many test kits are ordered and your preference of delivery options.

In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Making Changes to Your Order

We want to ensure that everyone gets their orders in time with as little hassle as possible.  To enable us to do this we ask that should you need to make any changes to an order or to cancel it that you contact us within the following timeframes depending on the delivery option which you have selected:

Next Working Day Up to 15 minutes after completing your order
Express Delivery Up to 30 minutes after completing your order
Basic Delivery Up to 60 minutes after completing your order

If you wish to cancel an order outside of these time limits we are afraid it is not possible.  As soon as you order is received it is sent to our dispatch team so they can start packing it for you and dispatch it as soon as possible.

Parcels weighing up to 2kg and under are dispatched via Royal Mail and those over 2kg are delivered by our nominated courier provider DPD.

Returns Policy

At Allersafe we want our customers to be satisfied with every purchase. Subject to our terms and conditions below, we are happy to exchange or refund your purchase within 30 days of delivery.

Terms and conditions:

  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition; we ask that all items are returned unused, undamaged and with their original packaging. By reason of their nature we are unable to accept back any bedding or cosmetic product that has been removed from its packaging, unless the product is faulty. 
  • Where a product has been specially ordered for you, e.g. mattresses, headboards and beds, we're unable to offer a refund or offer an exchange unless the item is faulty.
  • Delivery services are non-refundable.
  • The cost of returning the item to us is your responsibility. For your own protection, we recommend that you use a delivery service that insures you for the value of the goods.
  • Should you wish to return an electrical item which is either faulty or defective please be advised that after 28 days from the date of purchase you must contact the manufacturer directly. In this instance the manufacturer will either offer to repair the item or alternatively issue a replacement.

If you have received an item in a damaged condition please contact us on our free phone number 0800 169 6685.  One of our dedicated customer service advisors will be able to advise you on how to proceed with the return. We ask that you report any damages to us within 5 days of delivery.

This does not affect your statutory rights.

Please note: We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

We will refund the credit or debit card of the person who originally placed and paid for the order.

Returns Procedure

Please complete Section 1 of the Returns Form. A copy can also be found packed together with your order.

We will be willing to refund or offer an exchange on products which are returned to us in a re-sellable condition, unused, free from defects and with all the original packaging intact.

There are some products by reason of their nature and for health and hygiene standards which we are not able to accept for a refund or exchange these include:

  • Inflatable beds including Aerobeds and Intex.
  • Bedding this includes mattresses, mattress toppers or protectors, duvets, pillows and massage cushions.
  • Hosiery and Underwear.
  • Cosmetic goods including make-up and perfume.
  • Any product which has been specially made to order.

Pack the Returns Form together with the goods, ensure packaging is secure and return to our distribution centre at the following address. For your convenience you may cut this address from your Returns Form and affix it to the parcel.

Allersafe (Online Returns Dept)
Strand House
Loughanhill Business Park
Gateside Road
Coleraine
Northern Ireland
BT52 2NR

Once we have received the goods and checked them, we will exchange the item or refund your money, less any delivery costs.

Please note that if a package is returned without a returns form we cannot guarantee your return will be processed promptly.

Once the parcel has arrived with our returns department it will take 24 hours for us to process your refund.  The refund will then show in your account 2-5 days following this.

Click here for information on Your Rights When Buying and Cancelling at a Distance.

Returning WEEE

Please click here for information on returning waste electrical and electronic equipment (WEEE).